1. I have some items/full house that needs clearing, what’s the procedure?
On contacting us we ask you for your name, telephone number and the address of the property that needs clearing. It may be useful if you can give us a brief idea of the work that needs to be carried out. We arrange a convenient time with you, for us to visit the house and calculate a quote. We phone the quote through to you after leaving the property so as to allow you to consider and discuss it with the relevant others. Upon your acceptance of this we arrange a time with you (and your estate agent if necessary) for the work to be done. For more information please go to our procedure page.
2. I think that some of things I wish to have cleared are of value. Will you buy them from me?
We are more than happy to advise our customers on the items that we consider to have re-sale value. When purchasing items from you we can offer you a price for them, or we offset the value of them against any remaining clearance work to be done.
3. Do you take everything?
Yes. We are fully licensed to carry anything that you need to have cleared we are happy to clear anywhere on your property or premises and have vehicles sized to meet any clearance requirement. We deal with clearance loads for:
- Re-use (to charities)
We will clear anything that you would like us to, and we deal with what we collect in one or more of the four ways above.
4. Can you come today and give me a quote?
Yes. We provide a FREE same-day-quote. If your clearance deadline is urgent we will also get the job done for you at the shortest of notice, working into the night to meet your requirement.
5. I live a very long way from the property that I need to have cleared, I can’t meet you but need the job done soon. What do you suggest?
In this situation we offer the service of collecting the keys from your Estate Agent, neighbour etc, both at the time of calculating a quote for you, and again when the work is to be carried out. We ask that payment is sent on completion, once we’ve informed you that the work has been done.
6. Do you do all types of clearance work?
Yes. We clear private property, commercial premises, we work for a wide range of professionals – clearing anything from rubbish and disposable waste to antiques and house contents with high re-sale value. We can also clear vehicles, gardens (demolishing outdoor buildings when required) and vacated traveler sites.
7. Can you give me a quote over the phone?
This is possible when you only have a few items that need clearing, if however the clearance is on a larger scale, we really need to get a visual idea of the amount and weight of what needs to be taken. By visiting the property, we can also ascertain what can be recycled, and whether there are items with re-sale value. These factors all help to determine the quote, but are obviously difficult to do over the phone.
8. Once you’ve provided the quote, should I expect any additional charges?
No. The price we quote you will be confirmed in writing. This price will include all tipping charges, other expenses and labour charges. Unless you ask us to take more or less than we originally quoted for, the price quoted will be final.
9. Do you do commercial clearances too?
Yes. We can clear anything from a small shop or office to a large industrial units. We have also removed large commercial vehicles and machinery in the past, and we are licensed to carry hazardous waste. We issue all our commercial customers with written quotes, invoices and/or receipts.
10. Do you provide written quotes and invoices?
Yes we do. Copies can also be sent to other parties on request.
11. Are you VAT registered?
No. Having only started in 1999, we have not needed to register yet. This is obviously beneficial to our customers.
12. Do you take single items?
Yes we are happy to do clearance work on any scale.
13. Do you recycle anything?
Yes. When clearing a property we sort through what is to be cleared and load the van systematically as this helps us to deal with what is recyclable more efficiently. Many things that we come across in the line of our work can be directly re-used by charities and sanctuaries that we pass these things onto. Anything which is not recyclable or re-usable is responsibly disposed of at the nearest commercial tip.
14. Do you work Bank Holidays?
Yes. We’re constantly available if you need to discuss your clearance requirements with us, and if you need the work done urgently, we will work any day of the year and at any hour. We did in fact work until 3.30am on Christmas Eve of 2005, to get an urgent job completed for one of our customers who had left things to the last minute!
15. Do you do REMOVALS as well as clearances?
Yes. AAA All About Moving is run by my brother-in-law, he has good amount of experience in local, national and international removals, and is fully licensed and insured.
16. How can I be sure that I am dealing with a reputable company?
You are more than welcome to check that we are registered with the Environment Agency (Ref SSU/887842). We are also widely recommended by many of the Estate Agents in Horsham, who continue to refer their clients to us as and when required, as well as a variety of pofessionals including Solicitors, Social Services and Banks. You may also wish to read our Testimonials page, hopefully this will reassure you that we genuinely care about our customers and our environment.
17. Will my house be left clean and tidy after you have gone?
Yes. We sweep and hoover up any areas that we have been working on, we also lay dust sheets and blankets down where necessary to protect carpets and furniture.