A clearance service; whether commercial, or residential, isn’t something that you’re likely to require on a regular basis. Therefore, one of our most frequently asked questions, is,
“How does a house clearance service work, what is the process?”
Once you have made your enquiry, a member of our team will usually arrange to meet with you, so that the contents of the property or business premises can be considered, for clearance. Alternatively, if you are unable to meet with us, we can collect the keys from a third party, and view the property alone.
We will need to know the services you require, and if there is a deadline by which work must be complete. Please go to our services page to see the comprehensive list of services we provide from clearance – cleaning – decorating – removals, and garden services.
Whilst viewing areas of the property that require clearance, we will be categorising what we see, into:
- Items only fit for disposal – we will be trying to estimate the weight in tonnes of that which will be disposed of
- Hazardous waste – we will need to list items, such as household appliances containing gasses, paint, chemicals, batteries, tyres etc. All of which can be harmfl to the Environment
- Items with adequate – high resale value – we can place these items through our sale, with proceeds sent to you.
- Recyclable items – we will list such items, however most of our recycling is carried out at commercial disposal sites, and unfortunately, is not free of charge.
- Re-usable items – we deliver these items to our warehouses for shipment to impoverished African countries.
Having obtained the information we need:
To avoid any feelings of obligation, quotes are not given, on-the-spot. Instead, we will telephone you later, to discuss the quote, and we will be able to answer any questions that came to mind following the meeting. Upon your acceptance of the quote, a deposit is taken to confirm the date/s on which, you wish work will proceed. A quote confirmation will be sent to you, confirming the cost of work. We will require you to complete our Client Agreement Form, and return it to us, prior to work commencement.
Before we arrive to carry out the clearance, we ask that washing machines and dishwashers are disconnected from the water supply. Gas cookers should be disconnected by a Corgi registered engineer, and electric cookers should also be disconnected from the mains supply. We can arrange for the appliances to be disconnected if you will not be visiting the property.
Unmarked vehicles are used whilst clearing the property to maintain discretion. The vans are loaded carefully, and quietly. Furniture will not be broken, or handled in an insensitive manner. We are very mindful of the fact that a great deal of memories, and emotion, can be attached to items that have furnished a relative’s house. Our work at the property will not be discussed with anyone other than you, and those acting on your behalf
Clean clothes, beds, toys, and educational books are taken to our warehouses and stored whilst they await shipment abroad. Many items that we collect, will have a continued use.
When we are providing both a clearance and a removal service, we usally carry out the clearance a day or two, prior to the move. If however, you are making clearance and removal arrangements for an elderly frien or relative, it may be more appropriate to move them first, and clear their previous residence once they have vacated it. The reason for this is that elderly people are often quite accepting of their move – seeing it in a positive light, whereas, it can sometimes be emotional for them if they have to see the items that have furnished their house for many years, being taken away. They often see it as the end of an era, and the life they built in that home.
Some clients choose to be present whilst the work is in progress, whilst others prefer a call once all is complete. Should prior commitments, or the sensitivity of the clearance process, negate your absence whilst work is in progress, our key collection service, and over-the phone payment processing, is often very convenient. We can collect the keys from your estate agent, solicitor, or an alternative third party.
The final balance is only taken once all works at the house, are complete.
We will proceed with other works at the property, following the completion of the clearance, if these have been requested from our list of services.